DUTIES AND RESPONSIBILITIES:

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Support consists of troubleshooting hardware, software, and network related issues.
• Assist users with data migrations whenever the user's system is Tech Refreshed.
• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Provide public folder management support (e.g., permission and administrator roles).
• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
• Maintain and develop IT related procedures required to support the organization.
• Provide support to Information Management/Information Technology/and Information Assurance related data calls.
• Provide input for the preparation of a monthly progress and status report.

QUALIFACTIONS:

• Four years of professional experience in NEN programs in relation to ordering, seat refresh, and day-to-day troubleshooting of AMCI administrative issues.
• This position is required to be designated as IAT II level. (Security+)
• Must have a Secret clearance or higher depending on the contract requirements.

ADDITIONAL QUALIFYING FACTORS:

Must have the ability to obtain and maintain a security clearance. In addition, a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States are required.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected Veteran’s status or employment.