Job specifications are intended to present a descriptive list of the range of duties performed by employees.  Specifications are not intended to reflect all duties performed within the job.

Summary:

The Community Manager is responsible for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the campus, the direction and management of all personnel or resources, and ensuring that the property is maintained in good physical condition with a stabilized fiscal operation.

Essential Duties and Responsibilities:

• Train and manage all work performed by staff members on site
• Adhere to all company policies, procedures and personnel directives
• Market, show units, and screen applicants
• Prepare, process, and sign all leases and related forms
• Collect rents and handle delinquent accounts
• Maintain necessary records of all financial transactions of the property
• Adhere to all appropriate company accounting directives, including, but not limited to:
  • Daily income requirements
  • Expense requirements
  • Rent roll, summary, and income recap
  • Other weekly and monthly reports
  • Special accounting items
• Make daily bank deposits
• Purchase necessary office & maintenance supplies in accordance with company policy and directives
• Supervise outside contractors working on the property
• Handle all details of move-ins and move-outs, giving special attention to apartment inspections check-ins and checkouts
• Ensure that residents are provided with a clean, safe, and well-maintained community
• Work with established budget and notify the Director of Real Estate of any variation(s)
• Work with residents and resident organizations
• Report accidents and emergency situations to the main office immediately and prepare the proper reports
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs/ maintenance; record deficiencies and take necessary action, within budgetary allocations
• Ensure that all minor maintenance requests are handled in a professional and timely manner, and that residents are notified if there are reasons which might cause a delay
• Adhere to all maintenance and purchasing directives (see manual of operations and procedures) including, but not limited to:
• • Property inspections
  • Maintenance work orders
  • Landscaping and grounds maintenance
  • Safety
  • Special maintenance items
  • Purchase order procedures
  • Status of condition charts or forms
  • Inventory control of supplies and equipment
• Answer the phone pleasantly and professionally
• Maintain courteous communication with residents, applicants, and representatives of other companies
• Participate in a standby emergency schedule for evening, weekend, and holiday coverage
• Have a general knowledge regarding contracts and suppliers, their services and goods
• Keep the on-site office well organized; clean and clutter free
• Maintain good working relations with residents and adhere to the following guidelines:
• • Be polite and neat in appearance
  • Schedule all visits with residents in advance
  • If entry was granted during residents’ absence, an entry slip must be left explaining what was done and at what time
  • Do not disturb any of the resident’s belongings
• Contact Director of Real Estate for assistance if unfamiliar or unable to perform an assigned task
• Maintain open communication and good working rapport with the Director of Real Estate and all TTC staff

Non - Essential Duties:

• Other duties as assigned

Experience, Education and Licensure:

• High school diploma or equivalent
• Minimum of three (3) years in an administrative role, demonstrating organizational skills
• Minimum two year experience as a resident manager
• Knowledge of North Dakota Real Estate and Rental Property laws required

Knowledge, Skills, Abilities:

• Knowledge of principles and processes for providing customer and personal services
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Knowledge of and experience with basic spreadsheet usage and calculations
• Knowledge of various bookkeeping software types (Yardi, Quickbooks, Peachtree, etc.)
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of basic arithmetic, statistics, and their applications
• Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and labor relation
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Managing one's own time and the time of others
• Understanding written sentences and paragraphs in work related documents.
• Talking to others to convey information effectively
• Adjusting actions in relation to others' actions
• Being aware of others' reactions and understanding why they react as they do
• Motivating, developing, and directing people as they work, identifying the best people for the job
• Actively looking for ways to help people
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to read and understand information and ideas presented in writing
• Ability to communicate information and ideas verbally and in writing so others will understand
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Ability to see details at close range (within a few feet of the observer)
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires working in vacant units, common areas, building office setting and occasional driving. There may be times that will require working out of doors in weather conditions prevalent at the time.  Noise level in the work environment is usually moderate.

Supervisory Responsibilities:

• Day-to-day management, scheduling, and assisting in evaluation of support staff.
• Supervises contract personnel as needed.

Additional Qualifying Factors:

Must have a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States and for TTI are required.

In accordance with Executive Order 14042, a candidate for this position may be required to provide proof of vaccination status for COVID-19 and will be subject to the provisions and/or exceptions of EO 14042 and applicable law.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people.  Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated.  We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.  We support and obey laws that prohibit discrimination everywhere we do business.